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Elevate your customer care with 2-Way SMS

Welcome to our innovative two-way SMS sending platform

SMS 2-Way, the revolutionary two-way messaging system!

2-Way SMS represents a revolutionary two-way messaging system. Here, the customer is no longer a passive recipient but a key player in the communication process.
With the 2-Way service, customers have the ability to interact with the sender through simple responses: confirm, cancel, inform, receive assistance, or provide reviews on products or services.
It’s all simple, intuitive, and fast. 2-Way synchronously combines outbound and inbound SMS, creating a true interaction between the company and the customer.

How does the SMS 2Way service work in the context of an SMS Marketing strategy?

  • The recipient sends or replies to an SMS with a keyword or any other text.
  • SMoooS receives and stores the SMS on the platform.
  • The sender will have a complete view of all responses received from customers in response to specific campaigns.
  • Through SMS Automation features, it can also set rules to automate personalized responses based on response types. This way, the company can take further marketing actions with active and highly segmented customers.

SMoooS’s 2Way service is particularly suitable for:

  • Customer Care: Enhance customer support.
  • Surveys, Questionnaires, and Contests: Gather feedback and engage your customers.
  • Appointment Reminders: Reduce no-shows and optimize your schedule.
  • Event Invitations: Effectively promote your events.
  • Promotion of Activities, Services, and Products: Increase your visibility and sales.

Do you wish to find out more and start using our SMS 2-Way system?

Create your free account on our platform and discover that marketing has never been this easy!